Summary: This policy explains what data we collect, how we use it to power the OjoduWorks marketplace (e.g., showing nearby artisans, enabling chat and bookings), who we share it with, and your choices. It also covers rights under the NDPR, GDPR, and CCPA/CPRA.
1. Scope & Who We Are
OjoduWorks ("OjoduWorks", "we", "us") is a marketplace connecting people to nearby artisans and small businesses for real‑world services (e.g., repairs, beauty, home services). This Privacy Policy applies to our mobile apps and related services (collectively, the "Services").
Controller/Operator: OjoduWorks (Lagos, Nigeria). For data protection queries, see Contact Us.
2. Information We Collect
A. You provide
- Account & Profile: name, email, phone, password, profile photos, business details, skills, service areas.
- Content: listings, job requests, messages, reviews, uploaded images/documents (e.g., receipts, logos, KYC docs).
- Verification: optional identity or business verification data (e.g., government ID numbers), where applicable and as allowed by law.
- Payment info: we do not store full card details; payments are handled by third‑party processors. We may receive tokens and transaction metadata.
B. Automatically collected
- Approximate/precise location (with permission) to suggest nearby services and show distance/ETA.
- Device & log data: device model, OS, app version, IP address, timezone, language, crash logs, and diagnostics.
- Usage data: actions in the app (views, taps, features used), referral sources, in‑app events, and cookies/identifiers.
C. From others
- Service providers: analytics, anti‑fraud, customer support, payment status.
- Maps & geocoding partners (e.g., Google Maps) to convert addresses and coordinates.
- User reports about listings, chat behavior, or job outcomes.
3. How We Use Information
- Provide and improve the Services, including account management, listings, search, chat, bookings, wallets, and receipts.
- Show nearby results using location; route or estimate travel times where relevant.
- Process payments for real‑world services via third‑party processors.
- Send service messages and push notifications (e.g., job updates, chat, receipts).
- Personalize content and recommendations (e.g., artisans you may like).
- Monitor safety, prevent fraud/abuse, enforce policies, and support user disputes.
- Analyze usage and performance to improve reliability and features.
- Comply with legal obligations and regulatory requests.
4. Legal Bases (GDPR/NDPR)
- Contract: to provide requested Services (e.g., create account, process bookings).
- Legitimate interests: to secure, improve, and market the Services in a way that respects your privacy.
- Consent: for optional features (e.g., precise location, marketing communications) where required.
- Legal obligation: record‑keeping, responding to lawful requests.
7. Location & Device Permissions
We request location to show nearby artisans/services and distance/ETA. You can deny or change this in device settings. If you deny location, you can still search manually.
We also may request Camera/Photos for uploads related to jobs, receipts, or profile images; Microphone only if you use voice notes (if supported). Permission prompts explain each use.
8. Payments
Payments for real‑world services may be processed by third‑party providers. We do not store full card numbers. We receive tokens and transaction metadata to reconcile orders and prevent fraud. Refunds and disputes are handled per our Terms and the processor’s rules.
9. Data Retention
We keep personal data for as long as needed to provide the Services, comply with law, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements. We anonymize or delete data when it’s no longer needed.
10. Security
We use appropriate technical and organizational measures to protect personal data (e.g., encryption in transit, access controls, monitoring). No method is 100% secure; please use a strong password and keep your device updated.
11. Your Rights & Choices
Depending on your region, you may have rights to:
- Access, correct, update, or delete your personal data.
- Object to or restrict certain processing, or withdraw consent.
- Data portability (receive a copy in a structured, machine‑readable format).
- Lodge a complaint with a supervisory authority.
To exercise these rights, contact us at privacy@ojoduworks.com. We may ask you to verify your identity.
CCPA/CPRA (California)
- We do not "sell" personal information as defined by CCPA/CPRA.
- You may opt out of any "sharing" for cross‑context behavioral advertising (if used) via our Do Not Sell/Share controls.
NDPR (Nigeria)
We follow NDPR principles of lawfulness, fairness, purpose limitation, data minimization, accuracy, storage limitation, integrity/confidentiality, and accountability. You may contact Nigeria Data Protection Commission (NDPC) if unresolved.
12. International Data Transfers
We may transfer data to countries outside your own (e.g., to cloud providers). Where required, we use appropriate safeguards such as standard contractual clauses or comparable mechanisms.
13. User‑Generated Content & Moderation
Listings, profiles, images, and reviews may be visible to others. Please do not share sensitive personal data in public fields or chats. You can report content for review. We may remove content that violates our policies or the law.
14. Children’s Privacy
Our Services are not directed to children under the age of 13 (or the minimum age required in your country). If you believe a child has provided us with personal data, contact us so we can take appropriate action.
15. Changes to this Policy
We may update this policy periodically. Material changes will be highlighted in‑app or on our website. Your continued use of the Services after the update means you accept the revised policy.
16. Contact Us
Questions or requests about this policy can be sent to:
- Email: privacy@ojoduworks.com
- Address: OjoduWorks, Lagos, Nigeria (update with your full registered address)
- Data Protection Officer (if applicable): dpo@ojoduworks.com
Version 1.0 • Effective from